Ava Resort Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2363 reviews

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  AVA has the best Butlers

  The best butlers we've ever had! Jessy and A.B were amay. So attentive and forward thinking, they honestly made our stay the best experience we've ever had in any hotel. Thank you, Thank You, Thank You!

  Sep 18, 2026
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  My 60th birthday could not have been better

  Vacation of my life! Everything was exquisite😊.

  Sep 16, 2026
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  AVA September 2026 Review

  My husband and I had a wonderful time at AVA. The food was the absolute highlight of the trip. There was no shortage of great options. Bao was our favorite restaurant! Alfredo and his assistant offered delicious recommendations and provided wonderful service. Here are some of our specific food recommendations: The soft serve ice cream spot, the lamb at Veranda, the filet at Black Iron, the sandwiches at Aroma – specifically the tuna melt (south side), the lobster cappuccino at Chez Moi, the vanilla loaf at the breakfast buffet and Aroma, the grape leaves, kibbeh, hummus, wings, and petite sandwiches at both lunch buffets, and everything at Bao (ha!) Additional special shoutouts to: Rommel. He provided assistance when we first arrived and helped with any additional questions we had. Also, Isaac. I really enjoyed his water aerobics at the adults-only pool. And the woman working the hydrotherapy room on the afternoon of 9/11 – I am so sorry I didn’t catch her name – I believe it started with an ‘A’. She was so sweet and informative regarding the process. We also really enjoyed the gym – it had everything you could want/need for exercise, and it was very clean. The biggest downside to the trip was the air conditioning on the south side of the hotel. While our room was comfortable, the common areas and restaurants were not. Specifically at the nightclub, south side buffet, and Chez Moi – we had a wonderful French-inspired meal, but the heat made it hard to focus and enjoy the overall experience. I hope AVA can resolve this. Not just for the guests who pay quite a bit for their vacations, but more importantly, for their own employees who work on this side of the resort all day long – it must be very uncomfortable for them. All in all, we are grateful for the opportunity to visit AVA. Thank you for the relaxation, fun, and memories!

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  Sep 15, 2026
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  Extraordinary experience

  A Special Recognition to the Amazing AVA Resort Team! A huge shoutout to the Entertainment Team, especially Gio, Eliseo, and Rafael, for bringing so much energy, fun, and unforgettable moments to our stay! Casino in the Pool with Eric was such a unique and entertaining experience—we had an amazing time! And a very special thank you to our wonderful butlers, Ariel and Damian, whose exceptional attention, kindness, and service truly elevated our experience and made our stay even more memorable. Thank you for making our vacation at AVA Resort so special. We will definitely remember the people who made every moment extraordinary!

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  Sep 14, 2026
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  Service and facilities at Ava

  Ava is a beautiful resort, but what truly made our stay extraordinary was Hector Rodriguez and Dorian Cigarroa. What set them apart was their incredible ability to anticipate our needs before we even had to ask. They seemed to always know when we needed something, whether it was related to our personal needs, medical circumstances, or simply making sure we could enjoy the recreational side of our stay. They were consistently one step ahead, quietly taking care of details that made everything easier and less stressful. Their attentiveness went far beyond exceptional service. It was genuine care. They paid attention, they listened, and they understood what we needed—even sometimes before we did. They made us feel cared for, comfortable, and truly valued. During a time when we had some additional challenges to navigate, having Hector and Dorian there made an enormous difference. They took away the worry of having to figure things out ourselves and allowed us to simply enjoy our time together. We will always remember their kindness, compassion, and thoughtfulness. Hector and Dorian didn’t just respond to our needs—they anticipated them. That is an extraordinary quality, and it made our experience at Ava so much more meaningful. They were absolutely incredible, and we are genuinely grateful for everything they did for us. Ava is very fortunate to have two people like them on its team. ❤️

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  Sep 14, 2026